CTIA has posted the Bill Shock language as added to the Consumer Code for Wireless Service (Section Eleven). It states that signatories will provide a notification:
1) To consumers of currently-offered and future domestic wireless plans that include limited data allowances when consumers approach and exceed their allowance for data usage and will incur overage charges;
2) To consumers of currently-offered and future domestic voice and messaging plans that include limited voice and messaging allowances when consumers approach and exceed their allowance for those services and will incur charges;
3) To consumers without an international roaming plan/package whose devices have registered abroad and who may incur charges for international usage.
Wireless providers will generate the notifications to postpaid consumers based on information available at the time the notification is sent. These notifications are to be free of charge as well as automatically provided to the consumer. Wireless providers will provide at least two of these alerts by October 17, 2012 and all of these alerts by April 17, 2013. Wireless providers are also directed to clearly and conspicuously disclose tools or services that enable consumers to track, monitor and/or set limits on voice, messaging and data usage.
These rules were developed through industry-led efforts, rather than FCC regulation, and represent a compromise between CTIA and the FCC. The Commission has agreed to take a “trust, but verify” approach to this issue, and therefore puts any rulemaking on hold. The FCC, however, will be closely monitoring industry practices to make sure that all carriers provide this information to consumers, and if the Commission does encounter non-compliance, it promises to take action.